Terms & Conditions | Pro Translation Service

1. Acceptance of Terms

By accessing or using Pro Translation Service (the "Service"), you agree to comply with and be legally bound by these Terms of Service ("Terms"). These Terms govern your use of our website, applications, and all translation services we provide.

If you do not agree to these Terms in their entirety, you must not access or use our Service. Your continued use of the Service after any changes to these Terms constitutes your acceptance of those changes.

2. Services Overview

Pro Translation Service provides professional translation services including:

Certified document translation
Standard document translation
Website content translation
Localization services
Proofreading and editing

We strive to deliver accurate, culturally appropriate translations while maintaining the original meaning and intent of your content. Translation times vary based on document complexity and length.

3. Account Responsibility

Account Creation

To access certain features of our Service, you may need to create an account. You must provide accurate, complete, and current information during registration and maintain the accuracy of this information.

Security Obligations

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Promptly notifying us of any unauthorized access or security breach

You must not share your login credentials with any third party. Pro Translation Service is not liable for any losses arising from unauthorized use of your account.

4. Content Ownership & Usage

Your Ownership Rights

You retain all ownership rights to the original content you submit for translation. By submitting content, you represent that you have the right to share this content and that it does not violate any third-party rights.

Limited Usage License

You grant Pro Translation Service a limited, non-exclusive license to:

Access, store, and process your content solely to provide translation services
Use your content for quality assurance and service improvement (anonymized where possible)
Retain copies as required by law or for legitimate business purposes

Prohibited Content

You must not submit content that:

Is illegal, harmful, or promotes illegal activities
Infringes on intellectual property rights
Contains viruses or malicious code
Is defamatory, obscene, or discriminatory
Violates any applicable laws or regulations

We reserve the right to refuse service for any content that violates these guidelines.

5. Payment Terms

All services are provided according to our published pricing structure, available on our website. By using our services, you agree to pay the applicable fees.

Payment Timing: Payment is required before translation work begins, unless otherwise agreed in writing.
Pricing Changes: We reserve the right to modify our pricing with reasonable notice.
Refund Policy: Refunds are governed by our separate Refund Policy.
Taxes: All prices are exclusive of applicable taxes, which will be added to your invoice where required by law.

6. Confidentiality

We take your privacy and confidentiality seriously. All documents and information you provide are treated as confidential.

Data Protection: We implement industry-standard security measures to protect your information.
Limited Access: Only authorized personnel have access to your documents during the translation process.
Privacy Policy: Our comprehensive privacy practices are detailed in our Privacy Policy.
Confidentiality Agreements: All translators and staff are bound by strict confidentiality agreements.

7. Indemnification

You agree to indemnify, defend, and hold harmless Pro Translation Service, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your infringement of any third-party rights
Any content you submit to the Service

8. Limitations of Liability

To the maximum extent permitted by law, Pro Translation Service shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, data, use, goodwill, or other intangible losses
Damages resulting from unauthorized access to or alteration of your transmissions or data

Our total liability for any claims under these Terms shall not exceed the amount you paid us for the specific service giving rise to the claim.

Service Guarantee: We guarantee the quality of our translations. If you're not satisfied, we'll revise the translation at no additional cost.

9. Dispute Resolution

We believe in resolving disputes amicably and efficiently:

Individual Resolution: All disputes will be handled individually, not as part of any class action.
Arbitration Preference: We prefer resolving conflicts through binding arbitration rather than litigation.
Governing Law: These Terms are governed by the laws of the jurisdiction where our company is registered.
First Contact: Before initiating formal proceedings, please contact us at support@protranslationservice.com to attempt resolution.

10. Termination Rights

Either party may terminate this agreement under the following conditions:

By Us: We may suspend or terminate your account if we believe you're violating these Terms or misusing our Service.
By You: You may stop using our services at any time by discontinuing use of the Service.
Account Closure: You may request account deletion by contacting our support team.

Upon termination, we will delete or anonymize your personal data as required by law and our Privacy Policy.

11. Terms Updates

We may update these Terms periodically to reflect changes in our services or legal requirements:

Notification: We will notify users of significant changes via email or website notice.
Posting: Updated Terms will be posted on this page with the effective date.
Continued Use: Your continued use of the Service after changes constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically to stay informed of any changes.

12. Contact Information

For questions, concerns, or feedback regarding these Terms:

Email: support@protranslationservice.com
Response Time: We aim to respond to all inquiries within 24-48 hours.
Business Hours: Our support team is available 24/7 for urgent matters.

13. Service Philosophy

Pro Translation Service is committed to:

Quality: Delivering accurate, culturally appropriate translations
Reliability: Meeting deadlines and maintaining consistency
Professionalism: Upholding the highest standards of service
Transparency: Clear communication about our processes and pricing

By using our services, you agree to maintain a respectful and professional relationship with our team and fellow users.

Thank you for choosing Pro Translation Service! We appreciate the opportunity to serve your translation needs and look forward to building a long-term partnership based on trust and quality.