Introduction
Welcome to Pro Translation Service! We care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our translation services and website.
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data with transparency and care.
Information We Collect
1. Personal Information
When you sign up, make a purchase, or interact with us, we may collect the following personal details:
- Your name
- Email address
- Mailing address
- Phone number
- Payment information
- Documents submitted for translation
You provide this information when you place an order, create an account, or reach out to us for support. We only collect information necessary to provide our services.
2. Usage & Technical Information
We also collect data that doesn't directly identify you but helps us understand how you interact with our site:
- Device and browser details
- IP address and approximate location
- Cookies and usage data
- Pages visited and time spent on site
- Analytics and performance metrics
- Referring website or search terms
How We Use Your Information
1. Service Provision
- Process and fulfill your translation orders
- Provide customer support and respond to inquiries
- Communicate order status and updates
- Improve your experience with our services
- Maintain your account and order history
2. Security & Legal Compliance
We use your data to:
- Protect our services and prevent fraud
- Meet legal and regulatory requirements
- Enforce our terms of service
- Protect the rights and safety of our users
3. Communication
We may contact you to:
- Send service-related announcements
- Respond to your support requests
- Provide important policy updates
- Send promotional emails (only with your consent)
Information Sharing
1. Service Providers
We work with trusted third parties who help us run our services efficiently:
- Payment processors (Stripe, PayPal)
- IT and hosting services
- Translation professionals (under strict confidentiality agreements)
- Customer support platforms
- Analytics and marketing tools
All service providers are contractually obligated to protect your data and use it only for the services they provide to us.
2. Legal Requirements
We may share your information when required by law or legal processes:
- To comply with court orders or subpoenas
- To cooperate with government investigations
- To protect against legal liability
- To prevent harm to individuals or property
Important: We do not sell your personal information to third parties.
Your Rights & Choices
1. Access & Control
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Request restriction of processing
- Data portability (receive your data in a structured format)
To exercise these rights, please contact us at support@protranslationservice.com.
2. Marketing Preferences
Not into our promotional emails? You can:
- Click "unsubscribe" in any marketing email
- Update your preferences in your account settings
- Contact us directly to opt-out
Note: You will still receive service-related communications even if you opt-out of marketing emails.
Data Security
We implement robust security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure servers with firewalls and intrusion detection
- Regular security assessments and updates
- Limited access to personal data for authorized personnel only
- Secure payment processing through PCI-compliant providers
While we strive to protect your information, no security system is 100% impenetrable. If you believe your account or data has been compromised, please contact us immediately at support@protranslationservice.com.
Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze site traffic and usage patterns
- Improve website functionality and performance
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences. However, disabling cookies may affect your experience with our website.
We also use analytics tools (like Google Analytics) to understand how users interact with our site. These tools collect aggregated, anonymous data.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.
We encourage parents to monitor their children's internet use and to help enforce this Privacy Policy by instructing their children never to provide personal information without their permission.
International Data Transfers
Your information may be processed outside your country of residence, including in the United States and other countries where our service providers operate.
These countries may have different data protection laws than your country. We take appropriate safeguards to ensure your data remains protected, including:
- Using standard contractual clauses approved by data protection authorities
- Implementing additional security measures for international transfers
- Conducting due diligence on international service providers
By using our services, you consent to the transfer of your information to countries outside your country of residence.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make changes, we will:
- Post the updated policy on our website
- Notify you of significant changes via email or website notice
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.